State Farm® Insurance Agent Jewelz Santiago

"I cannot recommend Jewelz Santiago's State Farm Agency highly enough. I worked first with the lovely Eduardo and then with Alison Gore, and they could not have been more patient, supportive, kind, and knowledgeable. Although it's not State Farm's slogan, you will be "in the best hands" with them!"

"HABLE CON Allison y Diana y fueron muy amables con mi persona en toda la ayuda que necesite..
Yo las recomiendo a ellas como asesoras en el ramo de la aseguransa..
Muchas gracias.."

"Ana me ayudó y con amabilidad muy buen servicio muy profesional ."

"I had a great experience with Diana Castillo, Senior Account Manager. I called regarding the significant increase in my insurance rates, and she took the time to review my policy and find ways to help lower the cost. She recommended a defensive driving course and found additional savings to help reduce my premium. I truly appreciated her professionalism, helpfulness, and excellent customer service!"

"Fast great response broke down what I didn’t understand thank you 100star service"

"Darlene was great¡ 10/10"

"JUNIOR fue muy educado,amable y razonable, muy dedicado para ayudarme. Gracias."

"Jewelz was great at walking me through the insurance I acquired. She answered all of my questions and even gave me information on other options I have."

"I had an excellent experience with Darlene — I called her at 4:47 PM when most people would tell you to call back in the morning. Not Darlene. She was friendly, professional, and went above and beyond to help. Clear, efficient, and genuinely helpful service — exactly what you want from an insurance agent. Highly recommended!"

"Diana today helped me today! Very kind and fast to get my insurance going so I can go to DMV. thank you for your patience!"

"Ana and Darlene helped out a ton on an address mix up! Very prompt help, deeply appreciated."

"I was contacted by Alison and she made process exceptionally smooth. Everything about the policy was explained in detail. I didn’t even have to ask, it was as if she knew what I was going to ask. I will definitely recommend this office as well as Alison. Thank you very much for the service."

"Had the pleasure of working with DIana from state farm for my home plus auto insurance which went very smoothly. diana was very friendly and patient from beginning to end. Her Knowledge and professionalism guided me into locking in the best deal. thank you Diana you helped me save a bundle!"

"I had the pleasure of working with Alison and it was an amazing experience. Top tier service very informative and knowledgeable highly recommended anyone looking for insurance hit her up
Thank. You"

"Switching from another carrier to State Farm —and it was all thanks to Diana! She made the entire process so easy, smooth, and completely stress-free. From the very beginning, Diana was professional, friendly, and incredibly knowledgeable. She took the time to explain every coverage option clearly, answered all my questions with patience, and helped me find the perfect policy for my needs. Her outstanding customer service and genuine care made the whole experience amazing. If you’re looking for someone who truly goes above and beyond, Diana is the one! Highly recommended—an absolute 5-star experience!"

"Allison is attentive, very knowledgeable and helped me ease my anxiety right away. She was extremely pleasant and was willing to go above and beyond"

"Thanks Diana for your help today! I recommend State Farm but especially this office. Updating my car insurance was super easy!"

"Thank you Diana for helping me with my insurance! Super sweet and lovely lady, knowledgeable, and gave me the best price!"

"Diana was great! I SAVED A LOT on my auto and renters! The office welcoming and very friendly. Will recommend to my friends and family! Got to make sure I provide an update! Have been continuously insured here for years, everyone is amazing and Diana continues to be the best at this office"

"Thank you to this office they helped me save money and their service is amazing. Thank you Alison, Henry, Jessie and Denisse you were all wonderful."

"What a fantastic experience! We needed a new, more affordable renters insurance policy and decided to reach out to State Farm.
Alison Gore was responsive, knowledgeable, and a pleasure to work with. We feel positively about the switch and will be recommending this office to others."

"Just got off phone call with Alison Gore she was very helpful and answered every question I had."

"Darlene and Allison are great, highly recommended coming down to State farm down in West Nyack for all your services."

"Alison and Darlene were amazinggggg they took care of all our needs! Definitely will be back!!"

"Avoid! I was in the process of moving from Allstate to State Farm. I paid in full for both auto and homeowner's with State Farm--about $4000. I got an email about signing my documents, but the link was not working. Then I got an email saying the link was expired, and to contact Jewelz Santiago to discuss next steps. So I did. I emailed/left messages for her, Ms. Alison Gore, and Ms. Darlene Ramirez, every other day for *9 days straight* trying to figure it out. No answer to the first 2-3 tries, then after a week someone replied by sending me the link to the Steer Clear app, which has nothing to do with anything. Meanwhile, I have absolutely no idea if my insurance is even valid, or if we are driving 3 cars uninsured because I hadn't signed. I finally emailed, you had better cancel this and I will go back to Allstate because this is unsafe. That finally got Ms. Gore to call me, where she was beyond rude and supercilious, refused to let me say one single word, kept telling me it wasn't her fault/passing the buck. I had questions, but I was not allowed to ask them as every time I started talking she did that kindergarten "nah nah nah I don't have to listen to you" think (literally, not metaphorically) then hung up on me. I canceled and thank God my Allstate coverage is still in place. I'm sure State Farm might be great, but a trio of staff who can't be bothered to tell you how to sign the policy you paid for, for 9 days? Topped off with someone who literally will not let you say a word or ask a question on a call but just berates you for expecting replies? Nope. Allstate might not be great, but my broker there absolutely is, so I'll stick with that. Use this office at your own risk--they will find you deals but if anything goes wrong at any point with your policy, expect to be ignored and then berated. Their job is to get your money, not to service your policy in any way."