State Farm® Insurance Agent Jewelz Santiago

"Just got off phone call with Alison Gore she was very helpful and answered every question I had."

"Darlene and Allison are great, highly recommended coming down to State farm down in West Nyack for all your services."

"Alison and Darlene were amazinggggg they took care of all our needs! Definitely will be back!!"

"Avoid! I was in the process of moving from Allstate to State Farm. I paid in full for both auto and homeowner's with State Farm--about $4000. I got an email about signing my documents, but the link was not working. Then I got an email saying the link was expired, and to contact Jewelz Santiago to discuss next steps. So I did. I emailed/left messages for her, Ms. Alison Gore, and Ms. Darlene Ramirez, every other day for *9 days straight* trying to figure it out. No answer to the first 2-3 tries, then after a week someone replied by sending me the link to the Steer Clear app, which has nothing to do with anything. Meanwhile, I have absolutely no idea if my insurance is even valid, or if we are driving 3 cars uninsured because I hadn't signed. I finally emailed, you had better cancel this and I will go back to Allstate because this is unsafe. That finally got Ms. Gore to call me, where she was beyond rude and supercilious, refused to let me say one single word, kept telling me it wasn't her fault/passing the buck. I had questions, but I was not allowed to ask them as every time I started talking she did that kindergarten "nah nah nah I don't have to listen to you" think (literally, not metaphorically) then hung up on me. I canceled and thank God my Allstate coverage is still in place. I'm sure State Farm might be great, but a trio of staff who can't be bothered to tell you how to sign the policy you paid for, for 9 days? Topped off with someone who literally will not let you say a word or ask a question on a call but just berates you for expecting replies? Nope. Allstate might not be great, but my broker there absolutely is, so I'll stick with that. Use this office at your own risk--they will find you deals but if anything goes wrong at any point with your policy, expect to be ignored and then berated. Their job is to get your money, not to service your policy in any way."

"Great customer service! Was very patient and willing to walk me through every detail in order to make sure I had the proper information. The team was incredible! They were prompt to respond and very committed to ensure that I was fully satisfied and had everything I needed."

"Diana Castillo I walked into the store met with a very professional, polite and knowledgeable young lady who helped me enroll in my auto pay application. I only wish we had more smart people in this cruel world we leave in!! Very sweet lady!!"

"Exelente lugar y experiencia. Te tratan de la mejor manera para comprender tus dudas. Lo recomiendo 100% definitivamente los mejores agentes de statefarm. ♥️"

"Denise y Ana me ayudaron una atención muy grata y con Exelentes descuentos😇"

"I had the pleasure of working with Jessi from State Farm for my life insurance needs, and I cannot express enough how exceptional my experience was. Jessi’s depth of knowledge and professionalism made the entire process seamless and informative. He took the time to thoroughly explain all my options, ensuring I felt confident in my decisions. His guidance, along with the support of his wonderful team, was invaluable. I truly appreciate the dedication and care that Jessi and his team put into their work. Thank you so much, Jessi! I can't thank you enough for your assistance."

"Alison is an excellent insurance agent! She helped me and my partner sign up for homeowner's and auto insurance. She took the time to explain our policies and was very responsive to all of our questions, especially when choosing our homeowner's policy."

"Muy bien servicio muy agradecido con el servicio de denisse"

"Alison was very helpful and got the job done. Thank you, Alison, for all your support."

"I’m so happy I called this office. From the first phone call, the person that answered was very friendly and quickly assigned Denisse Castillo to help me. It was a great experience. Denisse was a good listener, kind and knowledgeable and in no time, she came with a very competitive quote for the homeowner's policy I needed. After talking about it, she was able to adjust something to reduce the premium a little bit without compromising the coverage I was looking for. In a couple of hours everything was done and I got my insurance. It was a pleasure working with Denisse, she made it fast and easy. The Insurance office is really customer centered, I had a great experience and will be using them again. If you have insurance issues, I highly recommend you call them ASAP."

"Diana assisted us with reviewing our current coverage. There were discounts we didn’t even know about! I am able to save money and I understand all my coverages."

"Excelente 10 de 10 la atención de la señorita Dennisse"

"Ana me asistió a poder localizar la compańia de seguro de autos Personal Service Insurance Company , también me asistió con la llamada al hablar con la representante y al fin pude habrír un reclamo que no me afectara en mi póliza de seguro ."

"Diana me ayudo con el seguro de mi carro. Siempre muy amable y dispuesta a ayudarme. les recomiendo esta oficina especialmente si estan abriendo seguro por primera vez!"

"Darlene was super kind! Good service!"

"Diana was very kind and knowledgeable, helped me review my policies and coverages"

". I just finished a phone call with Diana my State Farm home insurance agent, and I can confidently say this was one of the best customer service experiences I’ve had in a long time. She was very thorough explaining my policy concerns with me. From the very beginning of the call, Diana was professional, patient, knowledgeable, and genuinely focused on helping me. If you’re looking for a home insurance agent who is professional, transparent, and truly cares about their clients, I highly recommend this office. This is exactly how insurance service should be done."

"Excellent personality and product skills"

"I recently signed up for life insurance, and I don’t typically leave reviews, but my experience with State Farm left me completely fulfilled and literally stress free. The representative Jessie Bahamundi was wonderful, knowledgeable and above all patient. He took his time to explain the policy options, answer all my questions and prepare for future possibilities. There absolutely was no pressure and Jessie made sure that my family will be taken care of. I appreciate all the hard work and transparency. My options were clear and I had plenty. Jessie's recommendations were from the heart and was what earned my trust because of his sincerity and confidence in what we can make possible. Jessie's communication and availability presented an even more positive experience. I couldn't thank you enough. Looking forward to my next investment with State Farm."

"Luisabel was very helpful and quickly set up my account."

"Excellent service 💫"

"Ana y Jonathan hiciero in excelente trabajo hoy les agradesco por si ayuda gracias"